This site is owned and operated by CSTVBS, a HughesNet Authorized Retailer. We respect your privacy and our goal is to maintain your trust when handling your personal information. This document is intended to inform you, the end user, about how we handle information we process on behalf of our clients who use our lead generation and online marketing services.
What information we collect
Hughes may ask for and collect from you personally identifiable information at certain points throughout the site. Depending on the information and/or services you request, you may be asked to provide your name, email address, address, phone number, and similar information. If you order a product or service, you may be asked for financial information such as a credit card number. Once you provide your personal information, you are not anonymous to Hughes.
How Hughes uses your information
Hughes may use your information:
- To process and respond to inquiries and for the purposes for which you provided the information, such as to receive further information about a product or service;
- To improve the content and navigability of the Website;
- To alert you to new site features, special events, offers, and services;
Where and when Hughes collects information on the Website
In addition to the information you knowingly provide, Hughes keeps track of the domains and IP addresses from which people visit us. We also collect site usage statistics such as Web browser types and page requests. This data is not personally identifiable and is used to more efficiently operate Hughes’ business, prepare for network load demands, promote our services, and administer the Website. We may share with our affiliates aggregated statistical information about the use of the Website.
How we collect information
How we protect information
Hughes attempts to protect against the loss, misuse, and alteration of your personal information. Our servers are protected by reasonable physical and electronic security.
This Website is not directed toward children under 13 years of age, nor does Hughes knowingly collect information from children under 13. If you are under 13, please do not submit any personally identifiable information to Hughes.
Notice Regarding Hughes’ Position on Child Pornography
Hughes takes its commitment to protect children from exploitation over the Internet extremely seriously. Consequently, Hughes is working hand-in-hand with the National Center for Missing and Exploited Children (NCMEC) and other law enforcement agencies on this important project. One of the efforts that Hughes has undertaken in this regard is to establish a specially designated email address, firstname.lastname@example.org, for complaints about child pornography. Hughes further commits that all complaints received shall be investigated promptly, generally within three (3) business days or less. No Hughes facilities or services may be used by in any fashion for the transmission or dissemination of images containing child pornography.
You may change your preferences relating to the receipt of Hughes information by emailing us at email@example.com. We will use reasonable efforts to process any change you make.
The Website contains links to third-party Websites. Hughes is not responsible for the privacy practices or the content of such Websites.
Information Collection and Use
When you apply to become a subscriber of the Service, and at certain times throughout your relationship with Hughes, Hughes will ask you for personal information such as your name, address, telephone number, and email address, and financial information such as your credit card information. In addition to the information you provide, Hughes may obtain additional information about you from other sources. The information you provide to Hughes, and the information Hughes obtains about you (collectively, your “Personal Information”), may be used (1) for billing and collections purposes; (2) to provide you with the products and services you request; (3) to anticipate and resolve problems with our products and services; (4) to process and respond to inquiries; (5) to contact you about products and services that may be of interest to you; and (6) for other purposes communicated to you at the time you provide or authorize the use of the information. Hughes does not rent, sell, or share your Personal Information with third parties other than as set forth herein.
Additional Information Disclosures
Hughes may also use or disclose information about you, including your Personal Information, under the following circumstances:
- To enforce our Subscriber Agreement, Terms of Service, and/or other legal agreements;
- In response to a subpoena, court order, or other legal process;
- To establish or exercise our legal rights or defend against legal claims;
- To credit reporting agencies for reporting purposes or to obtain credit review services;*
When Hughes believes such use or disclosure is (1) necessary in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or (2) required by law;
In the future, we may sell some or all of our assets or reorganize our corporate structure. In such transactions, customer information generally is one of the transferred business assets. In the event of a sale or reorganization of our assets, including our database, customer information may be transferred.
Hughes may use and disclose non-personal, aggregate, or summary information regarding our users without further notice. This type of information will not identify you individually.
Updating Your Information
If you need to update your information, please call our Customer Service department at 1-866-347-3292 or visit customercare.myhughesnet.com and login under the “Account Information” section.
You must be 18 or older to apply or subscribe to the Hughes service. Hughes does not intentionally collect personal information from minors.
Hughes employs reasonable measures to protect your personal information against acquisition by unauthorized persons.